What Information We Hold and Why
When you open an account with us, we collect the details you provide at registration — name, email address, date of birth, and contact number. When you make a deposit or withdrawal through bKash, Nagad, or Rocket, we record the transaction reference, amount, and timestamp to
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process your request and maintain accurate account records. We do not store your mobile wallet PIN or full wallet credentials; those stay between you and your payment provider. We also collect device and session data — your IP address, browser type, and pages visited — to
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keep your account secure and detect unusual login activity. If you contact our support team, we keep a record of that conversation. All data we hold is used for account management, fraud prevention, and meeting our obligations under applicable law. How long we keep your data
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depends on the type of record: active account data is held while your account remains open; transaction records are kept for the period required by applicable regulations in your jurisdiction. You can ask us to review, correct, or delete your personal data at any time by
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writing to our support channel. Availability of our service and the specific data obligations that apply to you depend on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.