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Our Terms, Your Account Rights

558h aircraft sets out the legal conditions that govern your account, your deposits via bKash, Nagad, and Rocket, and your access to the lobby.

Account TermsPayment ConditionsEligibility by RegionPrivacy & DataContact Rights
558h aircraft Our Terms, Your Account Rights
LEGAL CONTACT PATHS

Reach Us About Policy Questions

Live Chat Open the chat widget from any page in the lobby. Our support team can clarify account terms, eligibility questions, and payment conditions during staffed hours.
Email Support Send policy or account queries to our support address. We aim to respond to legal and account-related emails within one business day of receipt.
Account Help Centre Log into your account and navigate to the Help section for self-service answers on terms, wallet verification steps, and how to request account changes.
DATA AND ACCOUNT SECURITY

How We Handle Your Account Data

Data Retention

We retain account data for as long as your account is active and for the period required under applicable law. You may request a summary of the data we hold by contacting support.

Cookie Use

We use session and analytics cookies to keep your lobby session active and to understand how pages are used. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected by password authentication and OTP verification on login. If you suspect unauthorised access, change your password immediately and contact support to freeze the account.

Requesting Changes

To update personal details, close your account, or ask us to delete your data, submit a written request via email or the in-account Help section. We process verified requests within a reasonable period.

Common Questions About Our Legal Terms

Answers to the questions we hear most often about account rights, data handling, and how our terms apply to Bangladesh accounts.

Access depends on your local law and the regions we support. You are responsible for confirming that using the platform is lawful where you are located before opening an account.

If your account is suspended, pending deposits are reviewed under our payment conditions. Funds already credited to your account wallet are handled according to the terms in force at the time of suspension.

Send a written request to our support email or submit it through the Help section in your account. We will verify your identity and respond with the relevant account data within a reasonable timeframe.

We post updates to this page when terms change. Continued use of your account after a change is posted means you accept the updated terms. We recommend checking this page periodically.

Reach our support team via live chat or email with your account details and a description of the issue. Account closure disputes are reviewed and we will respond with our findings.

We do not sell your personal data. Payment details processed through bKash, Nagad, or Rocket are handled under our privacy conditions and the terms of those wallet providers respectively.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.